Vice President, Guest Welcome and Volunteer Services

1. Plan and manage a comprehensive regional Guest Welcome Program for more than 150,000 visitors to Indianapolis during the 14-day Super Bowl period. This plan will include action steps to:
   • Assign and Train 10,000 Volunteers;
   • Stage 100 Guest Service Centers;
   • Prepare public and private Airport Authorities for 450 private aircraft and 150,000 passengers to arrive and depart in Indianapolis during the 14-day Super Bowl period;
   • Through a Weather Watch Team, prepare community for any weather-related inconveniences by establishing protocol, resources and manpower necessary to make Indianapolis “weather neutral” during the 14-day Super Bowl period;
   • Establish marketing plans and opportunities to involve local attractions in Super Bowl specific programming and exhibits during the 14-day Super Bowl period.

1. Plan and manage a comprehensive regional Guest Welcome Program and resident-friendly programs in Indianapolis during the 14-day Super Bowl period. This plan will include:
   • Regional Connections for outlying Indiana communities to become involved in the Super Bowl experience;
   • Satellite Hub areas around Indianapolis to assist residents and guests with transportation and public information.
   • Job Duration: January, 2011 - February 2012

1. Provide direction and work cooperatively with Host Committee Volunteer Leadership on specifically assigned committees through administrative support, facilitation of meetings, budget management, timeline management and integration of similar planning areas across all other committees
2. Manage staff and interns towards successfully meeting all timelines and deadlines; operate according to Host Committee Hiring Policy Statement.

1. Volunteer management: demonstrated experience in training and directing volunteer groups to meet specific goals while maintaining positive volunteer relationships.
2. Committee or volunteer group management: demonstrated success in directing and facilitating a committee or group process to meet specific goals.
3. Financial management: experience in developing realistic and supportable projections and successfully working with a defined budget.
4. Staff management: experience in managing and supervising both staff and interns; demonstrated ability to meet short-term goals with minimal turnover.
5. Project management: demonstrated ability in successfully meeting project timelines and deadlines while managing multiple and simultaneous projects.
6. Business/organizational partnerships: experience in developing and facilitating business and organizational partnerships in achieving specific goals.
7. Public speaking and presentations to both large and small groups.
8. Demonstrated knowledge of the Indianapolis area business and civic community.
9. Bachelors Degree with minimum 5 years professional experience in leading and managing groups and individuals towards goal accomplishment.
   
   

1. Previous not-for-profit experience.
2. Previous event volunteer experience.
3. Strong current relationships in the Indianapolis community.
4. Previous large-scale event planning experience.
   
   

1. Able to manage an overall process of a committee, including setting and meeting schedules, prioritizing and following up on tasks, and performing responsibilities efficiently and timely (organization and time management).
2. Demonstrated effective planning skills, both long-term and short-term plans.
3. Ability and desire to be flexible as projects and plans change.
4. Able to juggle multiple requests and meet multiple deadlines.
5. Effective analytical, problem solving, and decision-making skills (can gather and analyze data and information and draw conclusions). Able to think logically and analytically.
6. High detail orientation and accuracy.
7. Highly effective verbal, written, and interpersonal skills. Demonstrates strong active listening skills.
8. Can effectively communicate with and establish effective working relationships with a variety of individuals with diverse backgrounds, education, and economic levels, including colleagues, clients, volunteer committee members, interns, and the general public.
9. Ability to facilitate and build consensus with individuals with differing backgrounds, experiences, and philosophies, etc., toward a common goal.
10. Able to work well in a team environment, work well as part of a team, and develop strong teams. Willing to assist all other areas with any task needed.
11. Demonstrates strong customer service focus and orientation.
12. Self motivated and enthusiastic.
13. Experience in handling sensitive information in a confidential manner.
14. Willingness and ability to work a demanding schedule, which may include nights, weekends and holidays.
15. High competency in Microsoft Word, Excel, PowerPoint (staffing plan allows very limited administrative support available to assist in workload).
16. High competency in Scheduling and Microsoft Outlook meeting planning.